Reference

Open the wdtotologinlink Privacy Policy

wdtotologinlink Privacy Policy sets out what we collect when you create an account, sign in from a phone, or use DANA and QRIS for a wallet transaction.

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wdtotologinlink Open the wdtotologinlink Privacy Policy
PRIVACY HELP DESK

Ask about privacy beside the cashier path

A clear contact route matters when a wallet record or sign-in detail looks unfamiliar.

Account access If your phone verification does not match the account record, use the account-help contact…
Wallet record For a DANA, OVO, GoPay or QRIS reference, send the payment identifier through the…
Privacy request To request a copy, correction or deletion assessment, state the account phone number and…
DATA CONTROL ROOM

Browse account security and cookie controls

We keep the Privacy Policy practical by tying each data category to an account action you can recognise.

Account data

We use the phone number and verification outcome supplied during account creation to identify your account and reduce mistaken access. If a detail changes, contact us through account help so we can check ownership before updating the record.

Device signals

A sign-in from a mobile browser may create device and session signals used to protect the account. These signals help us notice unusual access patterns, but they do not replace the phone verification step required for account access.

Cookie choices

Cookies can remember a session and help the account page load the correct state after you move from login to the lobby. Your browser controls can limit cookies, although some account and Privacy Policy functions may then need another sign-in.

Wallet matching

When you use QRIS, DANA, OVO or GoPay, we use the payment reference, status and time to match the event with your account. The matching record supports investigation of a pending or failed wallet status without exposing your wallet PIN.

Retention checks

We retain account, support and transaction records only for the period connected to account protection, dispute handling or legal duties. A request can ask which category remains, why it remains and whether deletion or restriction can be assessed.

Correction route

If your phone verification detail, contact record or support note is inaccurate, tell us which field needs correction. We compare the request with the account record and may ask for an ownership check before making a change.

Find Privacy Policy answers before account access

These Privacy Policy answers address the questions we expect before you open an account from Indonesia. They cover account creation, mobile browsing, wallet references, cookies, retention and requests for access or correction. If your question concerns a particular record, use the support path connected to account help and include only the details needed to locate it.

It covers data connected with account creation, phone verification, sign-in sessions, cookies, support requests and wallet references. It also explains retention, security steps and request routes for records linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use phone verification to connect you with the correct account and reduce mistaken access. The verification result can support a sign-in check or a privacy request. We may ask for an ownership check before discussing personal data or changing an account field.

Yes. The policy covers a mobile browser path from login to the lobby, including session and device signals used for account protection. If cookies are limited in your browser, you may need to sign in again before reaching account or privacy controls.

We use a DANA or QRIS reference, status and time to match a wallet event with your account and investigate a pending record. The reference supports reconciliation, while your wallet PIN and other secret credentials should never be sent through support.

Yes. Contact us through the account-help route and identify the field or support record you believe is inaccurate. We may confirm ownership before making a correction, and we will explain if a transaction record must remain for dispute handling or legal duties.

Retention varies by category and purpose. Phone verification, session details, support messages and wallet references may remain while needed for account protection, status investigation, dispute handling or legal duties. You can ask which category applies and why it is still retained.

Yes. Privacy rights, account access and eligibility depend on local law, and our services are available where local law permits. If a request has a location-specific limit, we will explain the applicable route through the support contact linked to your account.